What the Front Desk does for plumbers, HVAC contractors and roofers
- →Answers inbound calls and forms in under 60 seconds, any hour.
- →Qualifies the job: emergency versus routine, postcode, issue type, access notes.
- →Sends an estimate range by postcode and job type from your template.
- →Books the slot directly in your calendar or your job software.
- →Dispatches the tech and sends the "on the way" text to the customer.
- →Confirms 24 hours ahead. Sends the invoice after the job.
Three real workflows
What the Front Desk actually replies with and does on your behalf. Every draft is trained on your last 100 messages. Every action respects the thresholds you set.
Workflow 1
Inbound
"Boiler's leaking bad, water everywhere. Need someone tonight."
Front Desk reply
"Understood, this sounds urgent. Turn off the mains water stop tap if you can safely reach it. I'm sending an engineer to your address in the next 90 minutes. Callout fee is £120, first hour included, £45 per additional hour parts extra. Text YES to confirm."
Action taken
Flags emergency, checks tech availability, sends dispatch alert to the on-call engineer, texts owner a summary.
Workflow 2
Inbound
"Looking for a quote to replace the roof on a 3-bed semi in SW12."
Front Desk reply
"Thanks for reaching out. Full roof replacement on a 3-bed semi in your postcode typically runs £6,000 to £11,000 depending on materials and access. I can book a free 20-minute survey next week. Would Tuesday morning or Thursday afternoon suit?"
Action taken
Sends the postcode-specific estimate range from the template, offers two viewing slots, adds the lead to the CRM.
Workflow 3
Inbound
"Need to move my Tuesday boiler service to Thursday please."
Front Desk reply
"No problem. Thursday 9-11am or 1-3pm both have availability. Which works? Original booking will be released once you confirm."
Action taken
Checks the calendar, drafts the reschedule with two live slots, updates the appointment on confirmation.
The rough numbers
Baseline
Typical UK plumber: 20 miscalls a week, ~15% would have converted, average job £250.
The loss today
That is roughly £750 a week or £3,000 a month in jobs that walked to the next company on Google.
What the Front Desk recovers
The Front Desk captures ~80% of those missed calls. Even at half that, you recover £1,200+ a month. Your numbers will differ; we log the real ones on your account.
Further reading
Independent sources on the state of plumbers, HVAC contractors and roofers, why response speed matters, and what the incumbents are doing.
- ServiceTitan ↗
The market-leader trade software for home services. Well-documented benchmarks on how much money leaks through miscalls.
- Angi (formerly Angie's List) ↗
US marketplace publishing regular data on homeowner search-and-hire behaviour.
- UK Federation of Master Builders ↗
UK trade body publishing surveys on tradesperson demand and consumer expectations.
Common questions
Does it connect to ServiceTitan or Housecall Pro?+
Yes via their APIs. If you use a different system or plain Google Calendar and email, that works too. We wire it up during the pilot.
What happens on a job over my quote threshold?+
The agent drafts the quote and holds it for your approval. Nothing above the threshold you set goes out without your yes.
Can it handle an emergency at 2am?+
Yes. The agent flags emergency keywords and either dispatches immediately if you have on-call cover, or wakes you with a summary and one-tap approve.
Related industries
Same read-decide-act loop. Different action list.
New to agentic AI?
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